Managed Service Provider (MSP)
MTS can manage and maintain your IT Environment including Cloud, Network (WAN, LAN, WiFi, VPN and Firewalls), PC Workstations, Microsoft (Office) 365, Security, Storage, Backups, Mobile Devices, Printers and Service Desk.
Managed services are priced and delivered as a service (by the size of your environment).
Our goal is "predictable" and fixed IT Costs for your business!
PC Workstations
Our PC Workstation management services are to ensure safe and reliable use of your PC Work Stations as tools to support your business.
- Design and enforce Policy Management on PC work stations
- Anti-Virus Software management
- Virtual Desktop management and administration
- Microsoft 365 (Office 365) Administration
- Refresh / Upgrade work stations as needed
We strive to ensure your workstations are ready, safe and able to support your business.
Cloud Services
Our Cloud managed services enable your organization to comfortably and effectively utilize cloud computing for your business needs.
- Design and execute cloud strategy (public, private or hybrid)
- VM Ware services
- Vendor agnostic (AWS, Azure, etc.).
Network Services
Our Network managed services provide stability and connectivity for your organization and customers to access the necessary systems to drive your business reliably and quickly.
- Design, engineer, deploy and manage the network to meet your needs (WAN, LAN, WiFi, SD-WAN and VPN)
- Manage and monitor network assets and transport layer
- Cisco preferred solutions
- Firewall management and support
Storage and Backup Services
Our Storage and backup managed services provide the environment for storing and retrieving important data files across your environment including databases, files, workstation backs, email backups, collaboration backups (Sharepoint), etc.
- Design, engineer, deploy and manage the storage and backup technologies needed to support your organization
Microsoft 365 (Office 365) Administration
Our MS365 team will administer your users to ensure the right license and tools with each user as well as ensure safe and secure use of these tools.
- Administer and manage MS-365 licenses
- MS-365 email backup services
Mobile Device Management (MDM) - Phones and Tablets
Our MDM services ensure your team have access to the tools and data needed from their mobile devices safely and securely.
- Android and iOS
- Remote management and wipe services
- Help Desk Support
Help Desk Support
Our Help Desk staff will assist your staff with all technology issues to resolve and get them back up and running as quickly as possible.
- 7x24 US Based staff
- Use your ITSM Platform / Ticket tool or our own
- Service Level Agreements / Objectives for performance
- Flat price per call
- Remote control support
- Chat, Email or Phone call Tickets
- Augment your staff with our agents OR we can provide the entire service
- Help Desk Support
