The significance of IT continues to increase as the tools, landscape and competitive advantage of IT change at a very rapid pace. Companies often find it difficult to keep up with these changes as well as maintain the staff and the environment to meet the business needs.
Recently, Arete Healthcare decided to seek an external firm to provide these essential services to allow more of their focus on patient care and outcomes. Arete selected MTS, a local IT managed services firm to provide these functions.
"MTS took control of our environment and immediately began to implement tools to improve our user experience and overall performance of our organization. We can now focus on our clinical business model knowing that our IT environment is stable and will support our current and future needs” said Brian Johnson, Arete Healthcare CEO.
MTS implemented their tools in the Arete environment including a monitoring and management platform across the IT environment (PC’s, Servers, Network, Firewalls, etc.). In addition, MTS deployed its' IT Help Desk so Arete employees have access to MTS expertise to address issues 7x24. MTS set up proactive monitoring and is also making technical improvements to stabilize and improve the infrastructure.
"We want our customers to leave managing their systems to us, so they can focus on delivering great service and products. We provide confidence that the IT systems are up and available to meet their business needs”, said Tim Morris, MTS President.
About Arete Healthcare: Arete Healthcare provides management services for two freestanding emergency rooms, Schertz-Cibolo Emergency Clinic and Emergency Care of Floresville. Both of these facilities provide emergency care for their respective communities and are open 24/7/365.
About MTS: Morris Technology Solutions, LLC dba MTS is a privately held Information Technology (IT) services and consulting firm based in San Antonio, Texas. MTS was founded in 2018 and provides IT services across various industries assisting customers in system implementations, migrations, project management, cloud computing, and problem solving.